Privacy Policy
Effective date: 15 June 2026
Overview
Trimcella Guild (“we”, “us”, “our”) provides online and live instruction in wax seal craft. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, enroll in courses, or contact us.
Information we collect
- Account data: name, email address, password (hashed), country/region.
- Enrollment data: courses purchased, progress metrics, assignment submissions, and feedback.
- Transaction data: price paid, currency, time of purchase. Payments are processed by third-party providers; we do not store full card numbers.
- Communications: messages you send via forms or email and our responses.
- Technical data: device, browser, approximate location, and basic diagnostic logs.
- Cookies: strictly necessary cookies for session management and preferences (see Cookies section).
How we use information
- To provide and improve courses, track progress, and deliver certificates.
- To process orders, detect fraud, and handle support requests.
- To communicate service announcements, policy updates, and optional surveys.
- To maintain security and prevent abuse.
Legal bases
Where applicable, we process personal data under contract performance, legitimate interests (such as site security and service improvement), consent (where required), and compliance with legal obligations.
Sharing and disclosure
We share data with limited service providers under contract, including payment processors, cloud hosting, and analytics for aggregated, non-identifying usage. We do not sell personal information.
Cookies
We use essential cookies for authentication, cart and Fallows persistence, and user preferences (theme and cookie choices). You can decline non-essential cookies via the banner. See our Terms for service-specific details.
Data retention
We retain account and enrollment data while your account is active and for a reasonable period thereafter to comply with recordkeeping laws, resolve disputes, and enforce agreements. You may request deletion where allowed by law.
Your rights
- Access and portability of your personal data.
- Correction of inaccurate information.
- Deletion in accordance with legal allowances.
- Objection or restriction of certain processing.
- Withdrawal of consent where processing is based on consent.
Security
We employ industry-standard safeguards, including encryption in transit, strict access controls, and regular audits. No method is 100% secure; we encourage strong passwords and unique credentials.
Children
Our services are intended for individuals aged 16 and above. If you believe a child provided us information, contact us to request deletion.
International transfers
Your data may be processed in countries other than your own. We implement contractual safeguards to protect personal information during transfers.
Contact
Contact our privacy team at [email protected] or by phone at +1 (415) 555-0178.
Changes to this policy
We may update this Privacy Policy. Material changes will be announced on this page with a revised effective date.